Hi guys,
I already reported the issue but I think it might got a little lost with other bugs.
Ok, here’s the thing:
After I lock my Win10 Home screen and login in back again, if I get a call the caller can hear me but I cannot hear him.
When I close the Pascom app and restart it, it works again.
This issue is SUPER annoying because after lunch I cannot take calls.
Please - I need help. I tried all your new versions (currently 17.05) but there is no change…
Thx
Ronny
please try out the new 17.06 BETA - aside from having Sennheiser Support, it also improved various things in respect to the headset support.
Regards,
Jan
Hello @SirRichard,
please try the newest 17.06.D218 beta version. We worked again on the Jabra Support and improved reliability. Additionally: How are you connecting the Headset:
Regards,
Jan
Hi @jlorenz,
I will try out your new version.
My Jabra is connected via a USB Cable (what’s the difference to direct usb connection?) going to the USB hub inside my screen.
Best
Ronny
Hi,
that was a typo. I ment to write “Bluetooth connection” without any dongle - The reason is: connecting this way is not really supported and doesn’t work very good.
Regards,
Jan
Hi,
nope, nothing facy. Just USB -> USB hub -> Laptop.
Regards
Ronny
Hi @SirRichard,
thanks for the Response. I was able to find another problem with audio devices on Windows and fixed that one in 17.06.D221. Please check out if that build fixes your problem.
Regards,
Jan
Hi @SirRichard,
have you already been able to test if the behavior of the application has improved?
Regards,
Jan
Hi @jlorenz,
so far I didn’t experience any problems.
Thanks, whatever you did seems to have fixed the problem!
Regards
Ronny
Hi @SirRichard,
that’s great to hear - I suppos also tried it with the latest version (17.08)?
Regards,
Jan
Yep, I tried all the betas I guess.
Regards
Ronny